This Shipping and Delivery Policy (“Policy”) explains how Fixomotive Solutions Private Limited (CIN: U62013MP2025PTC074186), having its registered office at Shop No. C1, Kalptarru Mall, Mahaveer Chowk, Balaghat – 481001, Madhya Pradesh, India (“Fixomotive”, “we”, “our”, “us”), delivers its digital services and occasional complimentary physical items to users.
Fixomotive is a Software-as-a-Service (SaaS) platform offering three products — Fixomotive Repair, Fixomotive Skills, and Fixomotive Store. We deliver our services electronically and do not sell or ship physical products as part of our core offerings.
This Policy should be read together with our Terms and Conditions, Privacy Policy, and Refund and Cancellation Policy.
1. Digital Product and Service Delivery
Fixomotive provides software access electronically upon successful completion of registration or subscription payment. No physical shipment is required for our core services.
1.1 Activation Timeline
- Software and subscription access is activated immediately upon successful payment confirmation (typically within a few minutes)
- Activation does not normally require manual verification or approval
- In rare cases involving payment verification delays, activation may take up to 24 hours
1.2 Fixomotive Store Access and Domain Activation
- Access to the Fixomotive Store builder, dashboard, booking, and store features is activated electronically upon registration or successful payment
- A website you publish on a Fixomotive Store subdomain typically goes live shortly after you publish it
- Domain activation may take additional time. For domains purchased through Fixomotive Store, registration is subject to the registrar and registry, and for .in and .bharat domains, completion of KYC verification mandated by the .IN Registry (NIXI); your domain becomes active only after these are completed
- For a custom domain you map yourself, going live also depends on DNS propagation (which can take up to 24–48 hours) and correct configuration at your own registrar
1.3 Access Methods
Users receive access through email verification, mobile OTP-based login, online portal access via the Fixomotive/Fixomotive Store website or application, and a welcome email containing login details, a getting-started guide, and support contact information.
1.4 Free Trial and Free Plan Access
Free trial access (Fixomotive Repair and Fixomotive Skills) and free plan access (Fixomotive Store) are activated instantly upon successful registration and OTP verification, with no payment required. Users receive email confirmation with access details.
1.5 Tax Invoice Delivery
For all paid subscriptions, plans, add-ons, and domains, a tax invoice is generated and sent to your registered email immediately after successful payment, including plan, amount, applicable taxes, transaction reference, and GSTIN (where applicable). Invoices can also be downloaded anytime from the “Billing” section of your portal.
1.6 Delivery Confirmation
A confirmation email (and possibly SMS) is sent upon successful activation. If you do not receive confirmation within 30 minutes of payment, please check your spam folder or contact contact@fixomotive.in.
2. No Physical Products Sold by Fixomotive
Fixomotive does not sell physical products, hardware, or tangible goods. Our commercial offerings are limited to subscription access to Fixomotive Repair and Fixomotive Skills, bundled subscriptions, Fixomotive Store plans, add-ons, and domains, and enterprise or institutional licensing. As a SaaS platform, there is no shipping, packaging, or physical delivery involved in our core paid services — all our commercial deliverables are digital.
3. Fixomotive Store — Fulfilment of Site Owner Sales
If you are a Fixomotive Store Site Owner and you sell products or services (including any physical goods) through your published website or store, you are solely responsible for fulfilment, shipping, and delivery of those orders to your own customers (End Visitors). Fixomotive provides only the website and store tools — it does not pack, ship, deliver, or fulfil any order on your behalf.
Accordingly, as a Site Owner you must:
- Publish your own shipping, delivery, and fulfilment policy and timelines for your End Visitors
- Arrange your own logistics, courier, or delivery method, and bear the associated costs and risks
- Handle all delivery-related queries, delays, damages, returns, and disputes raised by your End Visitors
- Comply with the Consumer Protection Act, 2019, e-commerce rules, and all other applicable laws governing the sale and delivery of your goods or services
This Fixomotive Shipping and Delivery Policy does not cover, and Fixomotive is not liable for, the shipping or delivery of any goods or services sold by a Site Owner to its End Visitors.
4. Occasional Complimentary Gifts
From time to time, Fixomotive may send free gifts, branded merchandise, or promotional items to selected users purely as a gesture of appreciation; these are not part of any paid subscription.
4.1 Who May Receive Gifts
Complimentary gifts may be sent to loyal long-term paid subscribers, winners of promotions or contests, participants in special events or anniversary celebrations, selected beta testers or early adopters, and partners or collaborators, at Fixomotive’s discretion. Gifts are offered only to paid subscribers; free trial and free plan users are not eligible.
4.2 Nature of Gifts
Complimentary gifts are optional and discretionary, are not a guaranteed benefit of any plan, may be discontinued or modified at any time, and their acceptance creates no additional commercial obligation.
5. Shipping of Complimentary Gifts
5.1 Delivery Timelines
Delivery time for complimentary gifts depends on the courier partner, distance and regional coverage, local serviceability, holidays, weather or force majeure, and peak-season demand. Fixomotive does not guarantee specific timelines; where applicable, delivery may typically range from 7 to 21 working days, but this is not a binding commitment.
5.2 Delivery Address
Gifts are shipped only to the registered address in your account profile. It is your responsibility to keep your address updated. Fixomotive is not responsible for non-delivery or incorrect delivery due to outdated, incomplete, or inaccurate address information. Address changes must be made before shipping is initiated; changes after dispatch cannot be accommodated.
6. Tracking and Delivery Support
6.1 Tracking Information
Where possible, Fixomotive may provide a tracking ID or courier reference via email or SMS. Tracking availability depends on the courier partner, and not all shipments may have tracking, especially smaller items sent via local couriers.
6.2 Delivery Concerns
For any delivery-related concern, contact contact@fixomotive.in with your registered mobile and email, tracking/courier reference (if provided), a description of the issue, and supporting photographs or documents where applicable. Our team will assist by coordinating with the courier partner and provide an appropriate resolution where possible.
7. No Liability for Courier Delays or Issues
Fixomotive is not responsible or liable for courier delays beyond reasonable control, incorrect delivery due to wrong or incomplete address information, local delivery restrictions or pin-code unserviceability, damage/loss/theft during transit (governed by the courier’s own policies), non-delivery due to user unavailability or refusal, or force majeure events. Since complimentary gifts are sent purely as a gesture and are not commercial deliverables, they are not covered under our Refund and Cancellation Policy, and no refund, replacement, or compensation will be provided for undelivered, delayed, or damaged complimentary items.
8. Delivery Through Channel Partners
8.1 Digital Service Delivery
If you subscribed through a Channel Partner, the Channel Partner may deliver access credentials, invoices, and welcome communications through their own systems; access to the underlying Fixomotive Platform is activated based on confirmation from the Channel Partner, and timelines and methods may vary by their processes.
8.2 Invoice and Receipt
When your subscription is purchased through a Channel Partner, tax invoices are issued by the Channel Partner, not by Fixomotive. For invoice queries, contact your Channel Partner directly.
8.3 Complimentary Items Through Channel Partners
Channel Partners may run their own loyalty, reward, or gift programs independent of Fixomotive, under their own terms; such gifts are not Fixomotive’s responsibility, and delivery issues should be raised with the Channel Partner directly.
9. Service Availability and Maintenance
While digital service delivery is typically instant, the Platform (including Fixomotive Store website hosting) may be temporarily unavailable during scheduled maintenance, emergency technical updates or security patches, third-party provider outages, or force majeure events. During such periods, new activations or logins may be temporarily delayed. Fixomotive will make reasonable efforts to minimize downtime and communicate maintenance schedules in advance where possible. For refund eligibility related to extended unavailability, refer to our Refund and Cancellation Policy.
10. International Users
The Platform is primarily designed for users within India. Digital access may be available to users outside India subject to applicable laws. Complimentary gifts are typically shipped only within India; international shipping of gifts is not standard practice. International users may face additional delays or restrictions in receiving SMS-based OTPs depending on their telecom providers, and applicable taxes, duties, and compliance obligations outside India are the responsibility of the international user.
11. Changes to This Policy
Fixomotive may modify, update, or revise this Policy at any time. The revised Policy will be published with an updated “Last Updated” date, and continued use of the Platform constitutes your acceptance of the updated Policy.
12. Governing Law and Jurisdiction
This Policy is governed by and construed in accordance with the laws of India. Any dispute shall be resolved per the dispute-resolution mechanism in the Fixomotive Terms and Conditions. Courts at Balaghat, Madhya Pradesh shall have exclusive jurisdiction over non-arbitrable matters.
13. Contact Us
For any questions or support related to digital access, complimentary gifts, or shipping of promotional items, please contact:
Fixomotive Solutions Private Limited
Shop No. C1, Kalptarru Mall, Mahaveer Chowk, Balaghat – 481001, Madhya Pradesh, India
CIN: U62013MP2025PTC074186
Email: contact@fixomotive.in
Please include your registered mobile number, email address, and relevant reference numbers (tracking ID, transaction ID, etc.) for faster support.
ACKNOWLEDGEMENT
By using the Fixomotive Platform, accepting any delivery (digital or physical), or receiving any complimentary items from us, you acknowledge that you have read, understood, and agreed to be bound by this Shipping and Delivery Policy.