Shipping and Delivery Policy

SHIPPING AND DELIVERY POLICY

Fixomotive Solutions Private Limited

Effective Date: 20 April 2026

Last Updated: 20 April 2026

This Shipping and Delivery Policy (“Policy”) explains how Fixomotive Solutions Private Limited (CIN: U62013MP2025PTC074186), having its registered office at Shop No. C1, Kalptarru Mall, Mahaveer Chowk, Balaghat – 481001, Madhya Pradesh, India (“Fixomotive”, “we”, “our”, “us”), delivers its digital services and occasional complimentary physical items to users.

Fixomotive is a Software-as-a-Service (SaaS) platform offering two products — Fixomotive Repair and Fixomotive Skills. We primarily deliver digital services electronically. We do not sell or ship physical products as part of our core offerings.

This Policy should be read together with our Terms and Conditions, Privacy Policy, and Refund and Cancellation Policy, all of which together govern your use of the Platform.

1. Digital Product Delivery

Fixomotive provides software access instantly upon successful completion of registration or subscription payment. All core services are delivered electronically and do not require physical shipment.

1.1 Activation Timeline

• Software access is activated immediately upon successful payment confirmation (typically within a few minutes)
• Activation does not require any manual verification or approval under normal conditions
• In rare cases involving payment verification delays, activation may take up to 24 hours

1.2 Access Methods

Users receive access to the Platform through:

• Email verification on the registered email address
• Mobile OTP-based login to the registered mobile number
• Online portal access through the Fixomotive website or application
• Welcome email containing login details, getting-started guide, and support contact information

1.3 Free Trial Access

• Free trial access is activated instantly upon successful registration and OTP verification
• No payment is required to begin the free trial
• Trial users receive email confirmation with platform access details

1.4 Tax Invoice Delivery

• For all paid subscriptions, a tax invoice is automatically generated and sent to your registered email address immediately after successful payment
• Invoices include details of the subscription plan, payment amount, applicable taxes, transaction reference, and GSTIN (where applicable)
• Invoices can also be downloaded anytime from your user portal under the “Billing” section

1.5 Delivery Confirmation

• A confirmation email is sent to your registered email address upon successful activation
• An SMS confirmation may also be sent to your registered mobile number
• If you do not receive confirmation within 30 minutes of payment, please check your spam folder or contact us at contact@fixomotive.in

2. No Physical Products Sold

Fixomotive does not sell physical products, hardware, or tangible goods. Our commercial offerings are limited to:

• Subscription access to Fixomotive Repair
• Subscription access to Fixomotive Skills
• Bundled subscriptions combining the above products
• Enterprise and institutional licensing arrangements

Since we are a SaaS platform, there is no shipping, packaging, or physical delivery involved in delivering our core paid services. All commercial deliverables are digital.

3. Occasional Complimentary Gifts

From time to time, Fixomotive may send free gifts, branded merchandise, or promotional items to selected users. These items are sent purely as a gesture of appreciation and are not part of any paid subscription.

3.1 Who May Receive Gifts

Complimentary gifts may be sent to:

• Loyal long-term paid subscribers
• Winners of promotional offers, contests, or campaigns
• Users participating in special events or anniversary celebrations
• Selected beta testers or early adopters
• Partners and collaborators at Fixomotive’s discretion

Gifts are offered only to paid subscribers. Free trial users are not eligible to receive complimentary merchandise.

3.2 Nature of Gifts

• Complimentary gifts are optional and discretionary
• They are not a guaranteed benefit of any subscription plan
• Fixomotive reserves the right to discontinue, modify, or selectively offer gifts at any time
• Acceptance of a gift does not create any additional commercial obligation between you and Fixomotive

4. Shipping of Complimentary Gifts

When complimentary gifts are physically shipped, delivery timelines and arrangements are governed by the following terms.

4.1 Delivery Timelines

Delivery time for complimentary gifts depends on several external factors:

• Courier partner or logistics provider used
• Distance and regional coverage
• Serviceability and availability of delivery in your locality
• Public holidays, festivals, or unavoidable delays
• Weather conditions or unforeseen force majeure events
• Peak season demand and courier capacity

Fixomotive does not guarantee specific delivery timelines for complimentary items. Typical delivery timelines, where applicable, may range from 7 to 21 working days but are not binding commitments.

4.2 Delivery Address

• Gifts are shipped only to the registered address provided by the user in their account profile
• It is the user’s responsibility to keep their address updated
• Fixomotive is not responsible for non-delivery or incorrect delivery due to outdated, incomplete, or inaccurate address information
• Address changes must be updated before shipping is initiated — changes after dispatch cannot be accommodated

5. Tracking and Delivery Support

5.1 Tracking Information

• Where possible, Fixomotive may provide a tracking ID or courier reference number via email or SMS
• Tracking availability depends on the courier partner used
• Not all shipments may have tracking facilities, especially for smaller items sent via local couriers

5.2 Delivery Concerns

If you experience any delivery-related concerns, please contact us at contact@fixomotive.in with the following details:

• Registered mobile number and email address
• Tracking ID or courier reference (if provided to you earlier)
• Description of the issue (delay, damage, wrong address, non-delivery)
• Any supporting photographs or documents (where applicable)

Our team will assist by coordinating with the respective courier partner and provide an appropriate resolution where possible.

6. No Liability for Courier Delays or Issues

Fixomotive is not responsible or liable for:

• Courier delays beyond reasonable control
• Incorrect delivery due to wrong, outdated, or incomplete address information provided by the user
• Local delivery restrictions, pin-code unserviceability, or courier network limitations
• Damage, loss, or theft during transit (such matters are governed by the courier partner’s own policies)
• Non-delivery due to user unavailability, refusal to accept, or failure to respond to delivery attempts
• Force majeure events including natural disasters, strikes, pandemics, or government restrictions

Since complimentary gifts are sent purely as a gesture and are not commercial deliverables, they are not covered under our Refund and Cancellation Policy. No refund, replacement, or compensation will be provided for undelivered, delayed, or damaged complimentary items.

7. Delivery Through Channel Partners

Fixomotive offers its Platform through authorized Channel Partners, resellers, and white-label distributors. If you subscribed through a Channel Partner, delivery of digital access may be handled as follows:

7.1 Digital Service Delivery

• The Channel Partner may deliver access credentials, invoices, and welcome communications through their own systems
• Access to the underlying Fixomotive Platform is activated based on confirmation received from the Channel Partner
• Delivery timelines and methods may vary based on the Channel Partner’s processes

7.2 Invoice and Receipt

• Tax invoices are issued by the Channel Partner, not by Fixomotive, when your subscription is purchased through a Channel Partner
• For queries regarding invoices, please contact your Channel Partner directly

7.3 Complimentary Items Through Channel Partners

• Channel Partners may run their own loyalty, reward, or gift programs independent of Fixomotive
• Such gifts are offered under the Channel Partner’s own terms and are not the responsibility of Fixomotive
• Delivery issues related to Channel Partner gifts should be raised with the Channel Partner directly

8. Service Availability and Maintenance

While digital service delivery is typically instant, the Platform may be temporarily unavailable during:

• Scheduled maintenance windows (typically announced in advance)
• Emergency technical updates or security patches
• Third-party service provider outages (cloud hosting, payment gateway, SMS/email providers)
• Force majeure events including internet outages, power failures, or natural disasters

During such periods, new activations or user logins may be temporarily delayed. Fixomotive will make reasonable efforts to minimize downtime and communicate maintenance schedules to users in advance where possible.

For information on refund eligibility related to extended service unavailability, please refer to our Refund and Cancellation Policy.

9. International Users

The Fixomotive Platform is primarily designed and offered to users within India. However:

• Digital access may be available to users outside India, subject to applicable laws and regulations
• Complimentary gifts are typically shipped only within India; international shipping of gifts is not standard practice
• International users may face additional delays or restrictions in receiving SMS-based OTPs depending on their telecom providers
• Applicable taxes, duties, and compliance obligations outside India are the responsibility of the international user

10. Changes to This Policy

Fixomotive reserves the right to modify, update, or revise this Shipping and Delivery Policy at any time, at its sole discretion. When changes are made:

• The revised Policy will be published on the Fixomotive website
• The “Last Updated” date at the top of the document will be revised
• Continued use of the Platform constitutes your acceptance of the updated Policy

11. Governing Law and Jurisdiction

This Policy is governed by and construed in accordance with the laws of India.

Any dispute arising from or related to this Policy shall be resolved in accordance with the dispute resolution mechanism set out in the Fixomotive Terms and Conditions. Courts at Balaghat, Madhya Pradesh shall have exclusive jurisdiction over any non-arbitrable matters.

12. Contact Us

For any questions, concerns, or support related to digital access, complimentary gifts, or shipping of promotional items, please contact us at:

Fixomotive Solutions Private Limited

Shop No. C1, Kalptarru Mall

Mahaveer Chowk, Balaghat – 481001

Madhya Pradesh, India

CIN: U62013MP2025PTC074186

Email: contact@fixomotive.in

Please include your registered mobile number, email address, and relevant reference numbers (tracking ID, transaction ID, etc.) to enable faster support.

ACKNOWLEDGEMENT

By using the Fixomotive Platform, accepting any delivery (digital or physical), or receiving any complimentary items from us, you acknowledge that you have read, understood, and agreed to be bound by this Shipping and Delivery Policy.