Refund and Cancellation Policy

REFUND AND CANCELLATION POLICY

Fixomotive Solutions Private Limited

Effective Date: 20 April 2026

Last Updated: 20 April 2026

This Refund and Cancellation Policy (“Policy”) governs all refund and cancellation requests for subscriptions, payments, and services offered by Fixomotive Solutions Private Limited (CIN: U62013MP2025PTC074186), having its registered office at Shop No. C1, Kalptarru Mall, Mahaveer Chowk, Balaghat – 481001, Madhya Pradesh, India (“Fixomotive”, “we”, “our”, “us”).

This Policy applies to both Fixomotive products — Fixomotive Repair and Fixomotive Skills — as well as any bundled or combined subscription plans (“Platform”).

By making any payment for our Platform, you acknowledge that you have read, understood, and agreed to this Refund and Cancellation Policy in its entirety. This Policy must be read together with our Terms and Conditions and Privacy Policy, all of which together form a binding agreement between you and Fixomotive.

1. General Refund Policy

All payments made to Fixomotive are generally final and non-refundable. This is because:

• Fixomotive offers a free trial period of 3 to 30 days, during which you can fully evaluate the Platform’s features, content, and suitability for your needs before making any payment
• Payments are made voluntarily and manually — there is no auto-renewal, no auto-debit, and no mandatory subscription
• All pricing, features, and limitations are transparently disclosed before payment
• Once a subscription is activated, our team incurs operational costs that cannot be reversed

However, Fixomotive recognizes two specific situations where refunds will be provided. These are detailed in Sections 2 and 3 below.

2. Duplicate Payment Refund

If you accidentally make duplicate payments for the same subscription (for example, due to a payment gateway error, double-click, or network issue), the duplicate amount will be refunded in full.

2.1 Eligibility

A payment qualifies as a duplicate if:

• Two or more successful payments are recorded for the same user account
• The payments are made for the same subscription product and period
• The duplicate occurred within a short time window (typically within 24 to 48 hours)
• Only one subscription activation is required for the user’s needs

2.2 How to Claim

To request a duplicate payment refund:

1. Send an email to contact@fixomotive.in within 30 days of the duplicate payment
2. Include your registered mobile number and email address
3. Provide transaction reference IDs of both payments (available from your payment gateway receipt or bank statement)
4. Attach screenshots or copies of payment confirmations, if available

2.3 Processing

• Upon verification by our team, the duplicate amount will be refunded
• Refund processing time: 7 to 14 working days from the date of approval
• Refund will be credited to the original payment method used (Razorpay account, UPI ID, or bank account)
• Fixomotive is not responsible for additional delays caused by banks, payment gateways, or card issuers
• Your original subscription will remain active — only the duplicate payment is refunded

3. Service Unavailability Refund

If our Platform services remain completely unavailable for more than 7 consecutive days due to issues attributable to Fixomotive, you may claim a pro-rata refund for the unused subscription period.

3.1 What Qualifies

Service unavailability refunds apply when:

• The Platform is completely inaccessible (website, app, or core features)
• The unavailability extends beyond 7 consecutive days (168 continuous hours)
• The cause is directly attributable to Fixomotive’s infrastructure, systems, or decisions
• You have made reasonable attempts to access the Platform during the affected period

3.2 What Does NOT Qualify

The following situations are excluded and will not entitle you to a refund:

• Force majeure events (natural disasters, pandemics, government actions, power failures)
• Scheduled maintenance announced in advance
• Third-party service failures (internet service provider issues, device compatibility, payment gateways)
• Your own device, network, or connectivity issues
• Temporary slowdowns, partial outages, or feature-specific issues
• Downtimes below the 7-day threshold
• Account suspension or termination due to policy violations

3.3 How to Claim

To request a service unavailability refund:

1. Send an email to contact@fixomotive.in clearly describing the issue
2. Include the dates and times of the service outage
3. Provide your registered account details and subscription information
4. Attach screenshots or error messages, if available

3.4 Refund Processing

If your claim is approved:

• A pro-rata refund will be calculated for the unused portion of your subscription period
• Refund processing time: 7 to 14 working days from approval
• Refund will be credited to the original payment method (Razorpay, UPI, or bank account)

3.5 Account Closure Upon Refund

Please note that acceptance of a service unavailability refund comes with the following consequences:

• Your account will be permanently closed
• Access to both Fixomotive Repair and Fixomotive Skills will be immediately revoked
• All associated subscription benefits will end
• Any bundled or add-on services linked to the subscription will also be terminated
• Re-activation of the same account after refund is not permitted — you would need to register a new account and make a fresh payment if you wish to use the Platform again

4. Subscription Cancellation

You may cancel your Fixomotive subscription at any time. However, please note the following important terms regarding cancellation.

4.1 Right to Cancel

• You may request cancellation of your subscription at any point during its active period
• To cancel, send an email to contact@fixomotive.in from your registered email address
• Your cancellation request will be acknowledged within 3 working days

4.2 No Refund on Cancellation

Voluntary cancellation by the user does NOT entitle you to any refund of paid subscription fees. This applies in all situations, including but not limited to:

• Change of mind after activating the subscription
• Dissatisfaction with specific features or content
• Lack of usage or low engagement during the subscription period
• Workshop closure, relocation, or business model changes
• Personal, financial, or operational circumstances
• Discovery of competing products or alternatives
• Compatibility issues that you did not identify during the free trial

4.3 Access After Cancellation

Since no refund is issued on voluntary cancellation, you will continue to have full access to the Platform until the end of your paid subscription period. This ensures that you receive the full value of your payment despite choosing not to renew.

Specifically:

• Your account remains active until the last day of the subscription
• All features you paid for (Fixomotive Repair, Fixomotive Skills, or the Bundle) continue to work normally
• On the subscription expiry date, access will automatically end
• Since there is no auto-renewal, no further charges will be made
• Your account will move to an inactive state, but data will be retained as per our Privacy Policy

4.4 How to Cancel

To cancel your subscription:

1. Send an email to contact@fixomotive.in from your registered email address
2. Include your registered mobile number and account details
3. Mention the subscription you wish to cancel (Fixomotive Repair, Fixomotive Skills, or Bundle)
4. Our team will confirm the cancellation and share the final access end date

You may continue using the Platform normally until the subscription end date.

5. Non-Refundable Situations

Apart from the two specific refund situations outlined in Sections 2 and 3, NO refunds will be provided under any circumstances, including but not limited to:

• Change of mind or buyer’s remorse
• Dissatisfaction with content, features, or user experience
• Partial or non-usage during the subscription period
• Workshop closure, business shutdown, or relocation
• Personal or financial circumstances
• Comparing Fixomotive with other products and deciding to switch
• Features not meeting your specific expectations (you should evaluate these during the free trial)
• Compatibility issues with your workshop setup, devices, or workflows
• Account suspension or termination due to violation of Terms and Conditions
• Voluntary account deletion or closure
• Transition from one subscription plan to another
• Expired or lapsed subscriptions
• Gift subscriptions or promotional subscriptions
• Free Features accessed at no cost (refunds do not apply where no payment was made

By making payment after evaluating the free trial, you explicitly acknowledge and accept these non-refundable terms.

6. Discretionary Refunds

In exceptional circumstances that do not fall under Sections 2 or 3, Fixomotive may, at its sole and absolute discretion, offer:

• Service credits that can be applied toward future subscriptions
• Subscription extensions to compensate for any inconvenience
• Partial refunds in unique situations (evaluated case-by-case)

Such discretionary gestures are offered as goodwill and do not create any legal right, entitlement, or precedent. Fixomotive’s decision in such matters is final.

7. Refund Method

When a refund is approved under this Policy:

• Refunds are issued only to the original payment method used at the time of purchase
• For Razorpay payments — refund goes back to the same Razorpay account, card, or UPI
• For direct UPI payments — refund is sent to the same UPI ID
• For bank transfers — refund is credited to the same bank account
• Fixomotive will not issue refunds to any third-party account or alternative payment method
• If the original payment method is no longer active or accessible, it is the user’s responsibility to provide valid, verifiable alternative payment details, which Fixomotive may accept at its discretion after additional verification

8. Refund Processing Timeline

Once a refund is approved by Fixomotive:

• Internal processing: 1 to 3 working days
• Payment gateway processing: 3 to 7 working days
• Bank/card credit time: 2 to 5 additional working days (varies by institution)
• Total expected time: 7 to 14 working days from approval

While we make every effort to process refunds quickly, actual credit timing depends on banks, payment gateways, and card networks — which are outside our direct control. Fixomotive is not responsible for delays caused by these third parties.

9. Taxes, Fees, and Deductions

• Refund amounts will be net of any applicable taxes, payment gateway fees, or bank charges, where permitted by law
• Promotional discounts, referral bonuses, or credits used at the time of purchase are non-refundable
• If you received free trial benefits, extended trials, or promotional access, those have no cash value and are not refundable

10. Chargebacks and Payment Disputes

If you initiate a chargeback or payment dispute with your bank or card issuer without first contacting Fixomotive to resolve the issue:

• Your account may be immediately suspended or terminated
• You may be permanently banned from using the Platform
• Fixomotive reserves the right to contest the chargeback with all available evidence
• Any legitimate refund claims should first be raised through contact@fixomotive.in

We strongly encourage you to reach out to us directly for refund-related concerns before initiating disputes with your bank or card provider — we are committed to resolving genuine issues fairly and transparently.

11. Changes to This Policy

Fixomotive reserves the right to modify, update, or revise this Refund and Cancellation Policy at any time, at its sole discretion. When changes are made:

• The revised Policy will be published on the Fixomotive website
• The “Last Updated” date at the top of the document will be changed
• Existing subscribers will be notified via email for material changes
• Continued use of the Platform after changes constitutes acceptance of the updated Policy
• Refund requests will be governed by the Policy version in effect at the time the request is submitted

12. Disputes and Jurisdiction

Any dispute, claim, or disagreement regarding this Refund and Cancellation Policy shall be resolved in accordance with the dispute resolution mechanism set out in the Fixomotive Terms and Conditions. Specifically:

• Disputes shall first be attempted through good faith negotiation
• If unresolved, disputes will be referred to arbitration under the Arbitration and Conciliation Act, 1996
• The seat and venue of arbitration shall be Balaghat, Madhya Pradesh, India
• A sole arbitrator appointed by Fixomotive shall preside
• Courts at Balaghat, Madhya Pradesh shall have exclusive jurisdiction over any non-arbitrable matters

13. Subscriptions Through Channel Partners

Fixomotive offers its Platform through multiple distribution channels — directly via the Fixomotive website as well as through authorized Channel Partners, resellers, and white-label distributors. This section clarifies how refund and cancellation rules apply when your subscription is obtained through a Channel Partner.

13.1 Identifying Your Subscription Source

Your subscription source is determined by where you made the payment and who issued the invoice. You have subscribed through a Channel Partner if:

• Your payment was made through a Channel Partner’s payment gateway or platform
• Your invoice was issued by the Channel Partner (not by Fixomotive Solutions Private Limited)
• You were onboarded, registered, or introduced to the Platform by a Channel Partner
• The Channel Partner is listed as your subscription vendor in your receipt or account

If you are uncertain about your subscription source, please contact us at contact@fixomotive.in for verification.

13.2 Refund and Cancellation Under Channel Partners

If your subscription was obtained through a Channel Partner, this Fixomotive Refund and Cancellation Policy does not apply to your refund or cancellation request. Instead, the Channel Partner’s own refund and cancellation policy will govern your claim.

This means:

• All refund requests must be submitted directly to the Channel Partner
• The Channel Partner’s eligibility criteria, processing timelines, and refund amounts will apply
• Cancellation procedures and notice periods will be as defined by the Channel Partner
• Fixomotive is not authorized to process refunds for payments made to Channel Partners
• Fixomotive will not intervene in commercial disputes between you and the Channel Partner regarding refunds

13.3 How to Claim a Refund from a Channel Partner

To request a refund from a Channel Partner:

1. Locate the Channel Partner’s contact information from your invoice, receipt, or welcome email
2. Review the Channel Partner’s Refund Policy (usually published on their website)
3. Submit your refund request following the Channel Partner’s specified process
4. Provide the Channel Partner with your payment reference, account details, and reason for the refund
5. Follow up with the Channel Partner directly for status updates

If you face difficulty identifying or contacting your Channel Partner, Fixomotive may assist in facilitating initial contact by emailing contact@fixomotive.in — however, the actual refund decision and processing remain the Channel Partner’s responsibility.

13.4 Fixomotive’s Limited Role in Channel Partner Refunds

In Channel Partner arrangements, Fixomotive’s role is limited to providing the underlying Platform, content, and technology. Fixomotive is not responsible for:

• Channel Partner refund decisions, whether approved or denied
• Delays in Channel Partner refund processing
• Channel Partner-specific refund terms that may differ from Fixomotive’s policies
• Payment gateway issues or transaction failures occurring through Channel Partner systems
• Disputes regarding service quality, support, or commercial terms offered by the Channel Partner

If a Channel Partner fails to meet its refund obligations as stated in its own policy, you may pursue appropriate remedies directly with the Channel Partner under Indian consumer protection and contract laws.

13.5 When Fixomotive’s Refund Policy Applies

This Fixomotive Refund and Cancellation Policy (Sections 1 through 12 above) applies only when:

• You subscribed directly through the Fixomotive website
• Your payment was processed through Fixomotive’s own payment systems
• Your invoice was issued by Fixomotive Solutions Private Limited
• You have a direct commercial relationship with Fixomotive (not through any Channel Partner)

13.6 Service Unavailability in Channel Partner Arrangements

In the rare event that the Fixomotive Platform itself (the underlying technology and content) becomes completely unavailable for more than 7 consecutive days due to issues attributable to Fixomotive, the Channel Partner may — as part of its own arrangement with Fixomotive — receive compensation or service credits from Fixomotive.

End users should continue to direct all refund claims to their Channel Partner, who will handle the matter as per their policy. The Channel Partner’s decision on passing through any such compensation is at the Channel Partner’s discretion and as per their refund policy.

14. Contact Us

For all refund requests, cancellation notices, or questions regarding this Policy, please contact:

Fixomotive Solutions Private Limited

Shop No. C1, Kalptarru Mall

Mahaveer Chowk, Balaghat – 481001

Madhya Pradesh, India

CIN: U62013MP2025PTC074186

Email: contact@fixomotive.in

Please include your registered mobile number, email address, and transaction reference ID (where applicable) in all refund or cancellation requests to enable faster verification and processing.

ACKNOWLEDGEMENT

By making payment for any Fixomotive subscription, you acknowledge that you have read, understood, and agree to be legally bound by this Refund and Cancellation Policy, along with the Fixomotive Terms and Conditions and Privacy Policy.