This Cookie Policy (“Policy”) explains how Fixomotive Solutions Private Limited (CIN: U62013MP2025PTC074186), having its registered office at Shop No. C1, Kalptarru Mall, Mahaveer Chowk, Balaghat – 481001, Madhya Pradesh, India (“Fixomotive”, “we”, “our”, “us”) uses cookies and similar tracking technologies across its website, mobile application, and software platform, including Fixomotive Repair, Fixomotive Skills, and Fixomotive Store (collectively, the “Platform”).
This Policy should be read together with our Privacy Policy. By continuing to use our Platform, you are deemed to have accepted the use of cookies as described here. If you do not agree, you may disable cookies through your browser settings — note this may affect your experience (see Section 7).
1. What Are Cookies
Cookies are small text files stored on your device (computer, smartphone, or tablet) when you visit a website or use an application. They help remember your preferences, recognize repeat visitors, improve functionality, and understand how users interact with the Platform. They are widely used and are essential for many core features to work.
1.1 Types of Cookies
- Session cookies — temporary, deleted when you close your browser; used for login sessions and basic functionality
- Persistent cookies — remain for a set period or until deleted; used for remembering preferences and settings
- First-party cookies — set directly by Fixomotive for our own purposes
- Third-party cookies — set by external services we use (such as Google Analytics)
2. Types of Cookies We Use
2.1 Essential Cookies (Strictly Necessary)
Required for the Platform to function; cannot be disabled while using our services. These include authentication cookies (keep you logged in), security cookies (detect fraud and protect your account), load-balancing cookies (faster performance), and OTP session cookies (maintain your verification state during login).
2.2 Preference Cookies
Remember your settings and choices, such as language (English, Hindi, or other Indian languages), region and location, display/theme settings, and recently viewed content or searches.
2.3 Analytics Cookies
Help us understand how users interact with the Platform, including Google Analytics cookies (page visits, session duration, navigation patterns), usage statistics, performance monitoring, and error tracking. All analytics data is collected in aggregated and anonymized form and is not used to personally identify individual users.
2.4 Functional Cookies
Enable additional features and personalization, such as remembering your last-viewed wiring diagram or DTC search, your preferred dashboard or builder layout, personalized recommendations, and chat-widget state.
3. Third-Party Cookies and Tools
3.1 Google Analytics
We use Google Analytics to understand user behaviour and improve the Platform. It sets cookies such as _ga, _gid, and _gat to track visitors across sessions. Google Analytics operates under its own privacy policy at policies.google.com; data is used for aggregate reporting, not individual identification. You may opt out via the Google Analytics Opt-Out Browser Add-on.
3.2 Future Third-Party Tools
We may integrate additional third-party tools for analytics, performance monitoring, customer support, or advertising. When new tools are added, this Policy will be updated, the “Last Updated” date revised, and material changes notified through our website or email.
4. Why We Use Cookies
We use cookies to enable core functionality (login, session management, navigation); remember your preferences; understand usage through analytics; improve performance, speed, and experience; detect and prevent fraud; measure the effectiveness of features and content; personalize your experience; and provide customer support and resolve technical issues.
5. Cookies on Fixomotive Store and Published Sites
5.1 The Fixomotive Store Builder and Dashboard
When you use the Fixomotive Store builder, dashboard, booking, and store features, we use the same categories of cookies described above (essential, preference, analytics, and functional) to operate the service, keep you logged in, and improve your experience.
5.2 Cookies on Websites You Publish
A website you build and publish using Fixomotive Store (your “Published Site”) may set its own cookies on the devices of your visitors (“End Visitors”) — for example, for sessions, booking flows, store carts, or any analytics or marketing tools you choose to add. As the Site Owner, you are responsible for the cookies set on your Published Site, and for providing your own cookie notice and obtaining any consent required from your End Visitors.
Fixomotive provides the underlying technology but does not control which optional cookies, trackers, or third-party tools a Site Owner adds to its Published Site. End Visitors with questions about cookies on a particular Published Site should contact the relevant Site Owner (business) directly.
6. Consent and Your Choices
6.1 Implied Consent
By continuing to use the Platform after being informed of our cookie use, you are deemed to have consented to cookies as described here. You may withdraw consent at any time by disabling cookies or discontinuing use of the Platform.
6.2 Managing Your Preferences
You retain full control over cookies on your device. You can accept or reject cookies through your browser settings, delete existing cookies, block all or only third-party cookies, set your browser to notify you before storing cookies, or use private/incognito browsing.
6.3 Impact of Disabling Cookies
Essential cookies cannot be disabled without breaking core functionality. Disabling cookies may prevent login or session maintenance, stop preferences from being saved, and degrade the overall experience.
7. How to Manage Cookies
7.1 Browser Instructions
- Google Chrome — Settings → Privacy and Security → Cookies and other site data
- Mozilla Firefox — Settings → Privacy & Security → Cookies and Site Data
- Safari (Mac/iOS) — Preferences → Privacy → Manage Website Data
- Microsoft Edge — Settings → Cookies and site permissions → Manage cookies
- Brave / Opera — Settings → Privacy and security → Site Settings → Cookies
7.2 Mobile Device Instructions
- Android — browser app settings or device-wide settings under “Apps & Notifications”
- iOS — Safari under iOS Settings, or individual browser app settings
7.3 Opt-Out Tools
- Google Analytics Opt-Out — browser add-on at tools.google.com/dlpage/gaoptout
- Do Not Track setting — available in most browsers (we honor it where technically feasible)
8. Cookie Retention
- Session cookies — deleted automatically when you close your browser
- Authentication cookies — for the duration of your session, or up to 30 days with “Remember Me”
- Preference cookies — up to 12 months
- Google Analytics cookies — up to 26 months (default)
- Security cookies — retained as needed for fraud prevention
You may delete cookies from your browser at any time, which resets these timelines.
9. Cookies and Children
The Platform is intended for professional and business use by individuals aged 18 and above. We do not knowingly use cookies to collect data from children under 18. If you believe a minor has accessed the Platform, contact us at contact@fixomotive.in.
10. International Users
If you access the Platform from outside India, your data may be transferred to and processed on servers located in India. By using the Platform, you consent to this transfer and processing in accordance with applicable Indian law and our Privacy Policy.
11. Changes to This Cookie Policy
We may update this Policy from time to time to reflect changes in our practices, new third-party tools, or legal requirements. The updated Policy will be published with a revised “Last Updated” date, material changes will be notified by email or in-app notification, and continued use after changes constitutes acceptance.
12. Governing Law
This Policy is governed by and construed in accordance with the laws of India, including the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000. Any dispute shall be resolved per the dispute-resolution mechanism in the Fixomotive Terms and Conditions. Courts at Balaghat, Madhya Pradesh shall have exclusive jurisdiction over non-arbitrable matters.
13. Contact Us
For questions, concerns, or requests regarding our use of cookies or this Policy, please contact:
Fixomotive Solutions Private Limited
Shop No. C1, Kalptarru Mall, Mahaveer Chowk, Balaghat – 481001, Madhya Pradesh, India
CIN: U62013MP2025PTC074186
Email: contact@fixomotive.in
ACKNOWLEDGEMENT
By continuing to use the Fixomotive Platform, you acknowledge that you have read, understood, and consent to our use of cookies as described in this Cookie Policy.