This Refund and Cancellation Policy (“Policy”) governs all refund and cancellation requests for subscriptions, plans, add-ons, domains, and services offered by Fixomotive Solutions Private Limited (CIN: U62013MP2025PTC074186), having its registered office at Shop No. C1, Kalptarru Mall, Mahaveer Chowk, Balaghat – 481001, Madhya Pradesh, India (“Fixomotive”, “we”, “our”, “us”).
This Policy applies to all three Fixomotive products — Fixomotive Repair, Fixomotive Skills, and Fixomotive Store — as well as any bundled or combined plans, add-ons, and domains (the “Platform”).
Important — what this Policy does and does not cover: This Policy covers only the fees you pay to Fixomotive for the Platform. It does not cover transactions between a Fixomotive Store Site Owner and its own customers (End Visitors) — for example, payments your customers make for bookings or products through your Fixomotive Store website. Those are governed by the Site Owner’s own refund policy (see Section 6).
By making any payment for our Platform, you acknowledge that you have read, understood, and agreed to this Policy in its entirety. This Policy must be read together with our Terms and Conditions and Privacy Policy.
1. General Refund Policy
All payments made to Fixomotive are generally final and non-refundable. This is because:
- Fixomotive offers a free trial (3 to 30 days) for Fixomotive Repair and Fixomotive Skills, and a free plan for Fixomotive Store, so you can fully evaluate features and suitability before paying
- Payments are made voluntarily after transparent disclosure of all pricing, features, and limitations
- For Fixomotive Repair and Fixomotive Skills there is no auto-renewal or auto-debit; for Fixomotive Store recurring plans, renewal terms are displayed before purchase and renewal can be cancelled before the next billing date
- Once a subscription, add-on, or domain is activated, operational and third-party costs are incurred that cannot be reversed
Fixomotive recognizes limited situations where refunds are provided, detailed in Sections 2 and 3. Domains and add-ons are subject to the specific rules in Section 5.
2. Duplicate Payment Refund
If you accidentally make duplicate payments for the same subscription, add-on, or domain (for example, due to a gateway error, double-click, or network issue), the duplicate amount will be refunded in full.
2.1 Eligibility
A payment qualifies as a duplicate if two or more successful payments are recorded for the same user account, for the same product and period, within a short window (typically 24 to 48 hours), and only one activation is required.
2.2 How to Claim
Email contact@fixomotive.in within 30 days of the duplicate payment, including your registered mobile number and email, the transaction reference IDs of both payments, and payment confirmation screenshots if available.
2.3 Processing
Upon verification, the duplicate amount is refunded to the original payment method within 7 to 14 working days of approval. Your original subscription remains active — only the duplicate is refunded. Fixomotive is not responsible for additional delays caused by banks, gateways, or card issuers.
3. Service Unavailability Refund
If our Platform services remain completely unavailable for more than 7 consecutive days due to issues attributable to Fixomotive, you may claim a pro-rata refund for the unused subscription period.
3.1 What Qualifies
The Platform (website, app, core features, or — for Fixomotive Store — the hosting of your published website) is completely inaccessible for more than 7 consecutive days (168 continuous hours); the cause is directly attributable to Fixomotive’s infrastructure, systems, or decisions; and you made reasonable attempts to access it during the affected period.
3.2 What Does NOT Qualify
- Force majeure events (natural disasters, pandemics, government actions, power failures)
- Scheduled maintenance announced in advance
- Third-party service failures (ISP issues, device compatibility, payment gateways, third-party domain registrars)
- Downtime of a custom domain caused by your own registrar or incorrect DNS settings
- Your own device, network, or connectivity issues
- Temporary slowdowns, partial outages, or feature-specific issues
- Downtimes below the 7-day threshold
- Account or site suspension or termination due to policy violations (including illegal activity)
3.3 How to Claim
Email contact@fixomotive.in describing the issue, the dates and times of the outage, your account and subscription details, and screenshots or error messages if available.
3.4 Refund Processing
If approved, a pro-rata refund for the unused portion is processed to the original payment method within 7 to 14 working days. Domain and add-on fees are excluded from such pro-rata refunds (see Section 5).
3.5 Account Closure Upon Refund
Acceptance of a service-unavailability refund results in permanent closure of your account: access to Fixomotive Repair, Fixomotive Skills, and Fixomotive Store is revoked, any Fixomotive Store published website is unpublished, all subscription benefits and linked add-ons end, and re-activation of the same account is not permitted (you would need a new account and fresh payment). Any domain you own remains subject to its own registration terms.
4. Subscription Cancellation
4.1 Right to Cancel
You may request cancellation at any time during your active period by emailing contact@fixomotive.in from your registered email. Your request is acknowledged within 3 working days.
4.2 No Refund on Cancellation
Voluntary cancellation does NOT entitle you to any refund of fees already paid, in any situation — including change of mind, dissatisfaction, low usage, business closure or changes, personal or financial circumstances, switching to alternatives, or compatibility issues you did not identify during the free trial or free plan.
4.3 Access After Cancellation
Since no refund is issued, you keep full access until the end of your paid period. On expiry, access automatically ends and your account moves to an inactive state, with data retained as per our Privacy Policy.
4.4 Cancelling a Fixomotive Store Recurring Plan
If you are on a Fixomotive Store recurring (auto-renewing) plan, you may cancel renewal at any time before the next billing date to avoid future charges. Your plan and published website remain active until the end of the period already paid for; fees already charged are non-refundable. Free plan users may stop using the service at any time without charge.
5. Fixomotive Store — Domains and Add-ons
5.1 Domains Are Non-Refundable
Domain registration and renewal fees are non-refundable in all circumstances, with no cooling-off period. This applies to all domain extensions (including .in, .bharat, .com, and others) purchased through Fixomotive Store, because the cost is incurred immediately and irreversibly with the domain registrar and registry once the domain is registered or renewed.
You are responsible for renewing your domain on time. Domains are non-refundable even if you stop using Fixomotive Store, cancel your plan, or close your account.
5.2 .in and .bharat KYC
Registration of .in and .bharat domains requires KYC verification mandated by the .IN Registry (NIXI). Where a domain registration cannot be completed because required KYC verification is not provided or is rejected, and no irreversible fee has been incurred with the registry, Fixomotive may, at its discretion, refund or credit the domain fee after deducting any non-recoverable charges. Once a domain is successfully registered, Section 5.1 applies and it is non-refundable.
5.3 Add-ons
Optional paid add-ons are non-refundable once activated, used, or consumed. Free add-ons have no cash value and are not refundable or exchangeable.
5.4 Custom Domain Mapping
If you map a domain you registered elsewhere, Fixomotive charges no fee for the domain itself; your plan fees are governed by Sections 1 and 4, and your own registrar’s terms apply to that domain.
6. Fixomotive Store — End Visitor Transactions Are Not Covered
For any goods, services, or bookings that an End Visitor pays for through a Site Owner’s Fixomotive Store website, the Site Owner is the seller and merchant of record. Accordingly:
- Refunds, cancellations, and returns for such transactions are governed by the Site Owner’s own refund and cancellation policy, and are handled by the Site Owner
- Fixomotive is not a party to those transactions and does not collect, hold, or refund those payments
- End Visitors with refund or cancellation requests must contact the relevant Site Owner (business) directly
- Each Site Owner is responsible for publishing a clear refund/cancellation policy for its End Visitors and complying with the Consumer Protection Act, 2019 and other applicable laws
7. Non-Refundable Situations
Apart from Sections 2 and 3 (and subject to Section 5 for domains and add-ons), NO refunds are provided under any circumstances, including but not limited to: change of mind or buyer’s remorse; dissatisfaction with content, features, or experience; partial or non-usage; business closure or relocation; personal or financial circumstances; switching to other products; features not meeting expectations (evaluate these during the free trial or free plan); compatibility issues; account or site suspension/termination for violations; voluntary closure; plan-to-plan transitions; expired or lapsed subscriptions; domain fees; activated add-ons; and gift or promotional subscriptions.
8. Discretionary Refunds
In exceptional cases outside Sections 2 and 3, Fixomotive may, at its sole discretion, offer service credits, subscription extensions, or partial refunds evaluated case-by-case. Such gestures are goodwill only and create no legal right, entitlement, or precedent; Fixomotive’s decision is final.
9. Refund Method
Approved refunds are issued only to the original payment method used at purchase (Razorpay account/card, UPI ID, or bank account). Fixomotive will not refund to any third-party or alternative method. If the original method is no longer active, you must provide valid, verifiable alternative details, which Fixomotive may accept at its discretion after additional verification.
10. Refund Processing Timeline
Once approved: internal processing 1 to 3 working days; payment gateway processing 3 to 7 working days; bank/card credit 2 to 5 additional working days; total expected 7 to 14 working days. Actual credit timing depends on banks, gateways, and card networks, which are outside our control.
11. Taxes, Fees, and Deductions
Refund amounts will be net of applicable taxes, payment gateway fees, or bank charges where permitted by law. Promotional discounts, referral bonuses, or credits used at purchase are non-refundable. Free trials, extended trials, free plan benefits, and promotional access have no cash value and are not refundable.
12. Chargebacks and Payment Disputes
If you initiate a chargeback or payment dispute with your bank or card issuer without first contacting Fixomotive, your account may be immediately suspended or terminated and you may be permanently banned. Fixomotive reserves the right to contest the chargeback with all available evidence. Please raise any genuine refund concern first at contact@fixomotive.in — we are committed to resolving real issues fairly.
13. Changes to This Policy
Fixomotive may modify this Policy at any time. The revised Policy will be published with an updated “Last Updated” date, and existing subscribers will be notified by email for material changes. Refund requests are governed by the Policy version in effect when the request is submitted.
14. Disputes and Jurisdiction
Any dispute regarding this Policy shall be resolved per the dispute-resolution mechanism in the Fixomotive Terms and Conditions: good-faith negotiation first, then arbitration under the Arbitration and Conciliation Act, 1996, with a sole arbitrator appointed by Fixomotive, seat and venue at Balaghat, Madhya Pradesh. Courts at Balaghat, Madhya Pradesh shall have exclusive jurisdiction over non-arbitrable matters.
15. Subscriptions Through Channel Partners
15.1 Identifying Your Subscription Source
You have subscribed through a Channel Partner if your payment was made through the Channel Partner’s system, your invoice was issued by the Channel Partner (not Fixomotive), you were onboarded by them, or they are listed as your vendor. If unsure, email contact@fixomotive.in to verify.
15.2 Refund and Cancellation Under Channel Partners
If your subscription was obtained through a Channel Partner, this Fixomotive Refund and Cancellation Policy does not apply; the Channel Partner’s own policy governs. All refund requests must go to the Channel Partner, whose eligibility criteria, timelines, amounts, and cancellation procedures apply. Fixomotive is not authorized to process such refunds and will not intervene in commercial disputes between you and the Channel Partner.
15.3 How to Claim from a Channel Partner
Locate the Channel Partner’s contact details from your invoice or welcome email, review their refund policy, submit your request via their process with your payment reference and account details, and follow up with them directly. Fixomotive may assist with initial contact via contact@fixomotive.in, but the decision and processing remain the Channel Partner’s responsibility.
15.4 Fixomotive’s Limited Role
In Channel Partner arrangements, Fixomotive provides only the underlying Platform, content, and technology, and is not responsible for Channel Partner refund decisions, delays, partner-specific terms, gateway issues through partner systems, or disputes over partner service quality or commercial terms. If a Channel Partner fails its refund obligations, you may pursue remedies directly with the Channel Partner under Indian consumer protection and contract laws.
15.5 When Fixomotive’s Refund Policy Applies
Sections 1 through 14 apply only when you subscribed directly through Fixomotive, your payment was processed through Fixomotive’s own systems, your invoice was issued by Fixomotive Solutions Private Limited, and you have a direct relationship with Fixomotive (not through any Channel Partner).
15.6 Service Unavailability in Channel Partner Arrangements
If the Fixomotive Platform itself becomes completely unavailable for more than 7 consecutive days due to issues attributable to Fixomotive, the Channel Partner may receive compensation or service credits from Fixomotive under its own arrangement. End users should still direct refund claims to their Channel Partner, whose decision on passing through any compensation is at its discretion per its policy.
16. Contact Us
For all refund requests, cancellation notices, or questions regarding this Policy, please contact:
Fixomotive Solutions Private Limited
Shop No. C1, Kalptarru Mall, Mahaveer Chowk, Balaghat – 481001, Madhya Pradesh, India
CIN: U62013MP2025PTC074186
Email: contact@fixomotive.in
Please include your registered mobile number, email address, and transaction reference ID (where applicable) in all refund or cancellation requests for faster verification.
ACKNOWLEDGEMENT
By making payment for any Fixomotive subscription, plan, add-on, or domain, you acknowledge that you have read, understood, and agree to be legally bound by this Refund and Cancellation Policy, along with the Fixomotive Terms and Conditions and Privacy Policy.