Fixomotive is a Software-as-a-Service (SaaS) platform. We primarily deliver digital services, not physical goods. Below is our official Shipping and Delivery Policy.
Digital Product Delivery
- Fixomotive provides software access instantly once the user completes registration or subscription payment.
- No physical shipment is required for software delivery.
- Users receive access through:
- Email verification
- Mobile OTP login
- Online portal access
- All digital services are delivered immediately and electronically.
No Physical Products Sold
- Fixomotive does not sell physical products.
- Since we are a SaaS platform, there is no shipping, packaging, or physical delivery for our core services.
Occasional Complimentary Gifts
At times, Fixomotive may send free gifts, merchandise, or promotional items to:
- Loyal users
- Offer campaign winners
- Long-time subscribers
- Special promotional events
These gifts are not part of any paid subscription and are optional, complimentary items.
Shipping of Complimentary Gifts
When gifts are shipped, the delivery time depends on several external factors:
- Courier partner / logistics provider
- Distance and regional coverage
- Locality and availability of delivery services
- Public holidays or unavoidable delays
- Weather conditions or unforeseen events
Fixomotive does not guarantee specific delivery timelines for complimentary items.
Tracking and Delivery Support
- If a gift is couriered, we may provide a tracking ID (where available).
- Delivery-related concerns should be raised to our support team with:
- Registered mobile number
- Order/tracking details (if provided)
We will assist by coordinating with the respective courier partner.
No Liability for Courier Delays
Fixomotive is not responsible for:
- Courier delays
- Incorrect delivery due to wrong address
- Local delivery restrictions
- Damage during transit (handled by courier partner policies)
Complimentary gifts are sent as a gesture and are not covered under refund/return policies.
Changes to Policy
Fixomotive may update this shipping and delivery policy as needed. Any updates will be reflected on our website or user portal.