Date : 01 NOV 2025
Fixomotive (“we”, “our”, “us”) is committed to protecting the privacy and security of all users. This Privacy Policy explains how we collect, use, store, protect, and share your information when you use our automotive troubleshooting and workshop management software.
Information We Collect
We collect the following user information when you register or use our services:
- Name
- Mobile Number
- Email Address
- Workshop Name
- Workshop Address
- Region / State / Country
- Device details (browser, OS, device model)
- Usage logs (screens visited, features used, time spent, errors)
- Subscription and billing-related information
We do not collect unnecessary personal data beyond what is required to operate the software.
Why We Collect This Information
We collect and process this information for the following legitimate purposes:
- Communication regarding account, support, and updates
- Verification of authentic workshop use
- Billing, invoicing, subscription management
- Improving accuracy of data and refining product features
- Analysing how technicians use the software (most viewed, least viewed features)
- Region-wise analysis to improve future development and product roadmap
- Enhancing software performance, stability, and troubleshooting
- Providing personalized user experience and suggestions
Use of Analytics & Behavioural Data
We analyse:
- Which screens you visit
- What features you use
- Frequency of use per region
- Error logs
- Performance metrics
This helps us improve:
- Data refinement
- User experience
- Automotive information quality
- Future AI and software development goals
We only analyse data in aggregated and anonymized form wherever possible.
How We Use Collected Information
Your information may be used for:
- Account management and authentication
- Providing customer support
- Sending important notifications
- Fraud prevention and system security
- Internal research & development
- Bug detection and performance improvement
- Enhancing AI troubleshooting accuracy
Data Sharing Policy
We follow a strict no-selling of personal data policy.
We do not share your personal information (Name, Mobile, Email, Address) with any third party, except:
- When required by Indian legal authorities with proper documentation
- With trusted service providers essential for software operations
- CRM tools
- Payment gateways
- OTP providers, messaging services
- Cloud hosting providers
We ensure these third-party partners follow strong data security standards, but no electronic system can be guaranteed 100% secure.
Third-Party Services
Our software integrates with:
- Payment gateways
- CRM platforms
- Communication APIs (SMS, email)
- Cloud hosting providers
- Analytics & performance tools
These services may process your data as part of delivering their functionality. They operate under their own privacy policies.
Data Storage and Protection
We use strong security measures to protect your data:
- Encrypted database storage
- Secure communication channels (HTTPS)
- Role-based access control
- Limited internal employee access
- Regular security audits
However, we acknowledge that no electronic platform is 100% secure, though we aim for industry-standard best practices.
Here is the updated and professionally rewritten Data Retention section, including your points and keeping full legal clarity:
Data Retention Policy
We retain user data only for as long as it is necessary for account management, legal compliance, billing, support, and product improvement. Our retention rules are as follows:
- Personal Account Data (Name, Mobile, Email, Workshop Details):
We delete this information after receiving a deletion request from the user, which can be submitted through the user portal or by contacting support.
All eligible personal data is permanently deleted within 1 month from the date of request. - Usage Data (Feature usage, screen visits, performance logs):
We may continue to retain non-personal, anonymized usage data for internal analysis, software refinement, and product improvement.
This data does not identify any user personally. - Communication Records (Support tickets, chat logs, email interactions):
Communication records may be retained for:- improving support quality
- training of support teams
- resolving disputes
- maintaining service accuracy
These may be stored even after personal data deletion, but in a non-identifiable form wherever possible.
- Billing, Invoices & Transaction Records:
Billing and payment-related records are retained as required under Indian taxation and financial regulations.
These records cannot be deleted immediately due to compliance requirements, but will be stored securely. - Backups:
Deleted data may continue to exist temporarily in encrypted system backups for security and disaster recovery.
These backups are overwritten following standard backup cycles. - Deletion Timeline:
Once a valid deletion request is received, all removable personal data is deleted within 1 month, except where longer retention is legally required.
User Rights
As a user, you have the right to:
- Access your personal data
- Request correction of inaccurate details
- Request deletion of your data (where legally applicable)
- Withdraw consent for marketing communication
- Update account information from within your profile
To exercise these rights, contact our support team.
Children’s Privacy
Fixomotive is strictly designed for professional automotive workshop use and is not intended for children under 18.
We do not knowingly collect data from minors.
Cookies & Tracking
We may use cookies and tracking technologies to improve:
- Login experience
- Session management
- Analytics
- Performance monitoring
Users may disable cookies, but some features may not function properly.
Changes to This Policy
We may update this Privacy Policy from time to time. All changes will be posted on our platform with the updated date. Continued use of the software means you accept the updated terms.
Contact Information
For privacy-related questions, corrections, or requests, you may contact:
support@fixomotive.in